About the Company:

What does ISD mean?

ISD means ITALY SHORE DRIVERS, we usually use this abbreviation to make it easier. You can find this abbreviation in our website and you can use it when writing reviews.

What kind of vehicles does ISD use?

ISD fleet offers the most reliable vehicles for all its services.We offer 3 varieties of vehicles: Sedan, Minivan, Minibus.
Maximum number per vehicle is 8 passengers as we wish to interact with all of you to make your journey unique.

Am I insured when traveling on board of your vehicles?

Yes, in Italy car insurance is mandatory and every passenger is protected in case of emergency.Remember that all our vehicles are carefully inspected every year.
In any case we always recommend to provide for a personal travel insurance before leaving your country.

About the Driver:

Who is my driver?

ISD drivers are all professional and fully licensed with several years of experience. We select only the best drivers for you.

Can I request a specific driver?

We always try to satisfy your requests and will do our best to schedule the tour with your favorite driver, although sometimes he might be already booked for another service. Please note that ALL our drivers are top ones and will do their best to make your journey unforgettable.

Does the driver speak english?

Yes, all of our drivers speak fluent english and will do their best to understand all your needs .Feel free to talk to your driver anytime. We can also provide Spanish speaking drivers upon request.

Is my driver also a tour guide?

In Italy there is a difference between a driver-guide and a tour-guide and they both require different licenses:

A driver-guide ( or tour guide-driver ) is a professional driver that granted all the requirements to drive special vehicles into the main italian and european cities. As a result of this each driver also trained to learn basic notes of the italian history to improve his service by giving all passengers information about the sites they are visiting. 

A driver-guide can also recommend you which sites to visit and how to get access to them. A driver-guide cannot explain you the history of the sites from outside the vehicle nor walk with visitors inside the monuments.

A tour-guide ( or city tour-guide ) attended special courses to get the license that allows to enter monuments and museums with a group of visitors.The city tour guide can explain you the history of the sites, all the details and walk around the cities with you.
ISD can provide a walking guide for you at an extra charge (a walking guide is highly recommended for the Uffizi Museum in Florence, Vatican in Rome, Pompei in Naples )

Shall I tip the driver after the service or is tip included in the price?

Tips are not included in the quoted price for your service.
If you are happy with the service received, your driver will definitely appreciate a tip as a token of your satisfaction.

Standard gratuities in Europe are between 10-25%.

About the Tours:

I have seen in your websites that you offer 2 different tour options, why that?

Yes, we offer Private and Shared Tours.

Private Tours: If you are traveling with people you already know, we recommend you booking a Private tour, in this way you won’t have to wait for other people to join the group and you will have more tour options available.

For private tours please visit our dedicated website at www.italyshoredrivers.com

Shared Tours: As the word says, you can share a tour with people that you don’t know yet. This kind of tours is perfect for all those individuals that are looking for a great small group shore excursion instead of joining a 50+ pax tour sold on board of your cruise ship. Our excursions are only up to 8 passengers and much cheaper than the ones sold on board.

For shared tours please visit our dedicated website at www.isdsharingtours.com

How do I book a PRIVATE TOUR/EXCURSION?

To book a Private Tour please visit our dedicated website at www.italyshoredrivers.com

Simply choose your tour, pick up and drop off address and we will reply you with our best quotation.

How do I book a SHARED TOUR/EXCURSION?

To book a shared excursion is extremely easy. First step you have to choose your "Destination", then the exact "Tour Date" and afterwards "your tour". You can either join an existing group (recommended) or create a new one. It's very easy!

Once you created a new group, spread the word on the web and tell them to join your group!

Can I book a Private or Shared excursion for someone who is not myself?

Yes, you can. Just fill the form with all the details of the persons that you want to join the tour. Remember that you will be responsible for the payment of the quote for the service if the other person will not show up.

How can I cancel my reservation?

To cancel your reservation email us at info@italyshoredrivers.com with all the information concerning your tour (name and last name, date, name of the tour, name of the group, name of the ship and tour code if provided) and we will remove your name form the system.
Please note that cancellations after time limit of 7 days before scheduled Tour date will incur in the total quoted price for the service booked.

What about if I am in a Hotel rather than a Cruise Ship and looking for a Tour ?

No problem, we offer private tours from any part of Italy, from, towards and within the Tuscan Region ( read below), Rome or Naples.
(Please note: Tuscany is NOT a city but 1 of 20 italian regions.
Tuscany region includes: Florence, Pisa, Livorno, Siena, San Gimignano, Lucca, Carrara, Montecatini, Volterra, Bolgheri and many many more towns and villages ).

Shared Tours departs from Florence, Pisa,Siena, Lucca, Rome, Sorrento and Positano city centers. (See meeting points in our tour descriptions)

Do you offer Tours in other parts of Italy?

ISD offers tours all over Italy but your pick up or drop off area has to be from, towards or withinTuscany ( read up above ), Rome or Naples.

About our Services:

Do you provide other services?

ISD provides unlimited transportation services for Weddings,Congresses,Special Events,Meetings,Shows,Concerts and many more. Email our office for more information and quotes. 

 

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